Service Status
MedFlow deployments are monitored internally, and customers are notified directly during a service incident. A public real-time status page is not yet published.
How availability is monitored
- Automated platform health checks and error tracking
- Automatic creation of an internal incident record when failures are detected
- An internal incident inbox with acknowledgement, assignment, escalation and resolution tracking
Incident communication
- Affected customers are contacted using the agreed escalation contacts
- Status, impact and expected resolution are communicated as the incident progresses
- A written summary is provided after significant incidents
Availability commitments
Availability targets and service credits are defined in the agreement signed with each customer. We do not publish a general uptime percentage on this website because it would not be independently verifiable for every deployment model.
Customer dependencies
- A public real-time status page requires an external status-page service and management approval before launch.
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